FAQ’s


Fees
Prices for all HeartCraft services include preparation, follow-up, material and tax.


Terms of payment
Fees for coaching sessions or writing/writing works are to be paid in cash against receipt or by bank transfer.


Cancellations
Last-minute cancellations for coaching appointments can be made until 24 hours before the appointment. In case of later cancellations, the agreed services must be paid in full.

Relationship between coach and client / Confidentiality

The relationship between coach and client is characterized by respectful and collaborative interactions including a clear distribution of roles that is accepted by all involved parties. The coach preserves strict confidentiality.


Participation

Coaching and training require normal physical and mental resilience and are not a substitute for therapy. If you are in therapy and/or under medical treatment, please clear your participation with your therapist or doctor and inform me about it on your own initiative.


Insurance

Insurance is entirely a matter for the client.

Any contrary agreements must be made in writing and signed by both parties.